Generally, orders will take 5-7 Business days for the payment to process and ship. In some cases, bundles must be washed and sorted so it can take the full amount of business days for you to receive your tracking information. If you place an order on Friday, the 1st day of processing for that order will be Monday.
We will only ship to the address verified on your PayPal account. All packages are shipped via USPS.

PLEASE NOTE: Kota Hair Company is not responsible for any lost or stolen packages.


It is Highly Recommend That You Do Not Make Any Hair Appointments, Until Your Hair Has Been Delivered. We are not responsible for late shipments due to incorrect address input, inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind weekends and holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS/UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information regarding shipping, please contact us.

PAYMENT TERMS
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

ORDER PROCESSING
Our business hours are Monday through Friday from 10:00 am to 5:00 pm EST. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday.

RETURN POLICY
ALL SALES ARE FINAL!!
Due to the nature of our products all sales are final, and no refunds will be issued. Exchanges are available on a case by case basis.